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1996): A framework for analysing supply chain improvement, in: International Journal of Operations & Production Management, 16(4): 19-34. , Benton, W. C. (2004): Supplier evaluations: communication strategies to improve supplier performance, in: Journal of Operations Management, 22: 39-62. , Spekman, R. E. (2000): Chain or Shackles: understanding what drives supplychain performance, in: Interfaces, 30(4): 3-21. Evaluation of SC Integration 45 Romano, P. (2003): Co-ordination and integration mechanism to manage logistics processes across supply networks, in: Journal of Purchasing & Supply Management, 9(5-6): 119-134.

Dennis & Meredith (2000a; 2000b) and Childerhouse & Towill (2003) spent more time on data collection (for each company about one week) and probably have a richer set of data. Within a case study 42 D. P. van Donk, J. T. van der Vaart framework, some additional data collection instruments such as questionnaires for a larger number of employees can be used. This will result in more reliable data, and moreover, specific concepts can be investigated. In a study by Nauta et al. (2002), questionnaires were used to link personality characteristics to bargaining behavior between sales and production departments.

Stuart, F. , Kerwood, H. (2004): Effects of supplier trust on performance of cooperative supplier relationships, in: Journal of Operations Management, 22: 23-38. Lamming, R. (1993): Beyond Partnership: strategies for innovation and lean supply Prentice Hall, New York. Lee, H. , Carter, B. (1993): Hewlett-Packard gains control of inventory and service through design for localization, in: Interfaces, 23(4): 1-11. Lee, H. , Whang, S. (1997): Information distortion in a supply chain: the Bullwhip Effect, in: Management Science, 43: 543-558.

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